Patron Safety

Covid-19 Safety Protocols – Portland Stage is following the current Maine and Federal CDC guidelines.

  • We encourage masks for everyone.
  • For those that are not fully vaccinated we are requiring that you wear a mask that fully covers your nose and mouth to enter the building and keep it on at all times while in the building.
  • If the CDC guidelines or our Safety Protocols change, we will include the information in your ticket reminder email that will arrive 24-48hrs before your performance.
  • If you are not feeling well please DO NOT attend the performance and contact the box office before your scheduled show time for an alternate option.

Portland Stage’s safety protocols related to Covid-19 Q & A

Q. How are you going to keep audiences safe for in-person performances?

In the fall of 2020, Portland Stage received permission from Actors Equity  Association (the union for actors) to produce theater after complying with a rigorous multi-point safety plan devised by taking into consideration guidelines created in the field, including, but not limited to: ART Harvard Public Health Road to Recovery Report; Guidelines from AEA (Actors Equity Association), SDC (Stage Directors and Choreographers Society), USA (United Scenic Artists), IATSE (The International Alliance of Theatrical Stage Employees) Guidelines; Health and Safety Guidelines for Motion Picture, Television, and Streaming Productions During the COVID-19 Pandemic; The Event Safety Alliance Event Reopening Guidelines; while also addressing the State of Maine recommendations for reopening Performing Arts venues. The plan was reviewed by Stephen Sears, a clinical advisor to the Maine CDC in COVID-19 response and former Maine State Epidemiologist,
as well as reviewed and accepted by artists unions AEA, SDC, and USA; and it has been regularly reviewed and updated by COVID Compliance Officers.

One of the critical safety aspects that Portland Stage was concerned about as an indoor venue was the update of the Portland Stage HVAC system. The HVAC system installed by W.H. Demmons utilizes bipolar ionization technology, which releases charged atoms that attach to and deactivate harmful substances like bacteria, mold, allergens, and viruses by pulling the hydrogen atom away, causing the harmful substances to die. Recent testing of this system for effectiveness against the COVID-19 virus by two (2) different independent laboratories, Analytical Lab Group, and Innovative Bioanalysis, revealed that the level of the virus would be cut by 90% within 60 minutes.

Other safety protocols include, but are not limited to:

    • The theater has COVID-19 three trained Compliance Officers who will focus on a safe environment.
    • The theater uses EPA N cleaning materials in addition to minimizing the need to touch shared objects.
    • When there are two-shows on the same day they are scheduled further apart, to allow for appropriate cleaning of both circulating air and the physical space.
    • Access to a video of productions will be available to audience members who do not feel comfortable attending the theater in person. These videos will be able to be accessed through standard ticketing software and, once purchased, will be available to be viewed starting the second week of the run until 2 weeks after the show has closed.
    • Unvaccinated actors and crew are receiving COVID-19 tests weekly through the generous support of our COVID-19 testing partner, North Light Mercy Hospital.
    • During ticket purchasing, the Box Office will remind patrons of the rules for entry and the refund policy.
    • Highly visible hand sanitizing stations will be in the lobby.
    • Digital & printed versions of playbills will be available.
    • All staff and artists will participate in COVID-19 training before entering our building.
    • All staff will be required to follow Portland Stage safety protocols based on current State and Federal CDC guidelines.

You can find the Maine CDC guidelines for reopening here:

Q. What if I don’t feel safe coming in but I have a ticket?

We secured the rights from the union and rights holders of our shows to videotape the performance to watch on-demand. We also will maintain a generous exchange and refund policy, as we don’t want patrons coming in if they might be ill or have ill family members.

If you have any other questions, please contact the box office by email  [email protected] or 207-774-0465. Box Office phone hours are 2 hours before each performance.